Frequently Asked Questions

Everything you need to know about shopping at Quiksilver Malaysia

What are the shipping costs and delivery times within Malaysia?

We offer standard shipping across Malaysia. Deliveries typically take 3-5 business days for Peninsular Malaysia and 5-7 business days for Sabah and Sarawak. Free shipping is available on orders above RM250.

Can I return or exchange my boardshorts or wetsuits?

Yes, we accept returns and exchanges within 30 days of purchase, provided the items are unworn, have original tags attached, and the hygiene liners are intact for swimwear.

What payment methods do you accept?

Quiksilver Malaysia accepts all major credit and debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets such as GrabPay and Touch 'n Go.

How do I find the right size for surf gear?

Each product page features a detailed 'Size Guide.' We recommend measuring yourself and comparing it to our charts, as high-performance surf gear is designed for a snug fit.

Are your products covered by a warranty?

All Quiksilver products are covered against manufacturing defects. Wetsuits typically carry a 1-year warranty on workmanship and materials from the date of purchase.

Can I track my order once it has been shipped?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's portal to monitor your delivery status in real-time.